POLICIES REGARDING YOUR ORDER
- Order Cancellation Policy
- Shipping Policy
- Online Return & Exchange Policy
- Recall Policy
- Payment, Pricing, and Promotions
ORDER CANCELLATION POLICY
To cancel your order placed with factor.com simply Log in to your Account and cancel the order. You should see a confirmation of your cancelled order
Please note that if the item has shipped, the order cannot be canceled.
At the current time, F-Factor ships only to continental US, Alaska and Hawaii. Please check with email@example.com to inquire about any other shipment locations including APO and FPO locations.
In-stock items are shipped within two business days if the order is placed before 4:00 PM Eastern Time. Items ordered after 4:00 PM Eastern Time may be shipped on the third business day.
A confirmation email is sent once the item leaves our facility. This email will not only confirm that the item has left our warehouse, but will also provide the tracking number for your item, if available.
IMPORTANT: As inventory fluctuates hourly, an item indicated as “in stock” when you place your order may, in fact, be out of stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again.
Your shipping expense is included in the Shipping and Handling field in your shopping cart, and again in the Shipping and Handling field on the Checkout page. By proceeding with the checkout transaction, you agree that the fees have been disclosed to you.
F-Factor is not responsible for any lost package that is incorrectly addressed due to customer error. We generate our shipping labels from the information the customer provides, so if you enter an incorrect or incomplete address (incorrect zip code, missing apartment / suite / office number / name) and your package is lost, F-Factor is not responsible. If you enter your address incorrectly on our website and need it re-routed by UPS to the correct address, you will be charged a minimum UPS fee of $13.90 to cover the rerouting costs. UPS fuel surcharge fees may also apply and the total amount charged will vary depending on the actual distance that the package is rerouted.
If you have inputted the incorrect address on your order, CANCEL your order immediately by logging into your account. Then, place your order again using the correct address. Once your package is processed and shipped, we cannot make any more modifications to your shipment.
ONLINE RETURN & EXCHANGE POLICY
We guarantee that our products will ship to you in excellent condition, free from any defects or we will replace the product free of charge within 30 days of purchase.
Our products undergo thorough quality assurance procedures to ensure they live up to our high standards. However, if you find a damaged or defective product upon arrival due to mishandling during the shipping process, you must submit a claim within 2 days of receiving your order.
To create a claim, please email us at firstname.lastname@example.org and include:
- Your order/invoice number
- Contact information
- Description of defective product
- Product flavor, type and size
- Image of the “best by or manufactured” date stamp on the package
- Image of packaging
- Image of shipping box
- Image of invoice
**Please keep all product and packaging as we may ask you to ship all defective product back to us for further inspection. If you cannot complete this exchange for any reason, your claim may be denied.
Our 30-Day Satisfaction Guarantee excludes issues relating to personal preference regarding taste or texture.
Books, journals and accessories may not be returned or exchanged.
In the event of a product recall the customer will be contacted directly.
PAYMENT, PRICING & PROMOTIONS
All pricing and payment information displayed in the ffactor.com website are in US Dollars.
We currently accept credit and debit cards for VISA, MasterCard, and American Express.
The billing address entered at checkout or stored in your profile must match the addresses on file with VISA otherwise VISA may deny authorization on your order.