Shipping & Returns

POLICIES REGARDING YOUR ORDER

  • Order Cancellation Policy
  • Shipping Policy
  • Online Return & Exchange Policy
  • Recall Policy
  • Payment, Pricing, and Promotions

ORDER CANCELLATION POLICY

To cancel an order you have placed with ffactor.com, or via our telephone order system, you must contact customer support by email (info@ffactor.com) or by telephone (646-442-3904). Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped.

When contacting customer support to cancel an order, please be ready to provide:

  • Your name
  • The order number
  • Your contact information

Please note that if the item has shipped, the order cannot be canceled.
If the item has already been shipped, you can return the return the item for a refund (minus shipping and handling costs) within the allowed time period. See the Return Policy below.

SHIPPING POLICY

IMPORTANT: If your package was damaged in shipment please contact us immediately at 646-442-3904 or email info@ffactor.com. At the current time, TZN ships only to continental US, Alaska and Hawaii. Please check with info@ffactor.com to inquire about any other shipment locations including APO and FPO locations.

In-stock items are shipped within two business days if the order is placed before 4:00 PM Eastern Time. Items ordered after 4:00 PM Eastern Time may be shipped on the third business day.

A confirmation email is sent once the item leaves our facility. This email will not only confirm that the item has left our warehouse, but will also provide the tracking number for your item, if available.

IMPORTANT: As inventory fluctuates hourly, an item indicated as “in stock” when you place your order may, in fact, be out of stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again.

Your shipping expense is included in the Shipping and Handling field in your shopping cart, and again in the Shipping and Handling field on the Checkout page. By proceeding with the checkout transaction, you agree that the fees have been disclosed to you.

ONLINE RETURN & EXCHANGE POLICY

If you are dissatisfied for any reason, orders may be returned within 30 days for refund of the purchase price, less shipping and handling fees, provided that the items are returned IN THE ORIGINAL PACKAGING. By making a purchase with ffactor.com, you are confirming that you have read and understand our Refund Policy

We are unable to exchange items. In order to exchange an item, we suggest returning the unwanted item for a refund and placing a new order for the item you want.

TZN offers a 30-day Money Back Guarantee on every product we offer. Shipping and Handling Charges are not refundable. Please email info@ffactor.com or telephone 646-435-9426 within 10 days of the Order Shipment Date to obtain an RMA (Return Merchandise Authorization) number if you need to return an item.

IMPORTANT: Refunds will only be authorized for the first 30 days after an order has been shipped, and the product must be returned IN THE ORIGINAL PACKAGING.

Return merchandise with RMA number to:
F-Factor Returns
(RMA number)
115 East 57th St
Suite 1006
New York, NY 10022

We will confirm receipt of the returned item by email. You will also receive a confirmation email once a credit has been issued to your credit card. IMPORTANT: Refunds sent with no RMA number will be returned to sender.

RECALL POLICY:

In the event of a product recall the customer will be contacted directly.

PAYMENT, PRICING & PROMOTIONS:

All pricing and payment information displayed in the ffactor.com website are in US Dollars.

We currently accept credit and debit cards for VISA, MasterCard, and American Express.

The billing address entered at checkout or stored in your profile must match the addresses on file with VISA otherwise VISA may deny authorization on your order.